Privacy Policy

Last updated: June 18, 2026

1. Information We Collect

We collect information you provide directly, including:

  • Account details (username, email, password hash)
  • Profile information (display name, bio, avatar)
  • Payment information (processed securely, not stored on our servers)
  • Transaction history and order details
  • Communications with support and other users

2. How We Use Your Information

We use your information to:

  • Provide and maintain the marketplace services
  • Process transactions and deliver purchased accounts
  • Send transactional emails (order confirmations, credentials)
  • Prevent fraud and ensure platform security
  • Improve our services and user experience
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

  • With payment processors to complete transactions
  • Between buyers and sellers as necessary for order fulfillment
  • By law - When required by legal process or to protect our rights

4. Data Security

We implement industry-standard security measures including 256-bit SSL encryption, secure password hashing, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use third-party advertising cookies. You can control cookie settings in your browser.

6. Data Retention

We retain your account information for as long as your account is active. Transaction data is retained for 7 years for legal compliance. You may request data deletion by contacting support.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to processing of your data
  • Export your data in a portable format

8. Children's Privacy

AscendSmurfs is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via email or platform announcement. The "Last updated" date at the top reflects the most recent revision.

10. Contact

For privacy-related inquiries, contact us at privacy@ascendsmurfs.lol or through our support page.